Effective Date: April 18, 2025
At LowestPriceVitamins.com, we are committed to providing high-quality supplements and skincare products at the lowest possible prices. We partner with trusted US-based facilities (FDA Registered and GMP Certified where applicable) and reliable suppliers to ensure quality production and efficient shipping directly to you.
Because many items are prepared or packaged specifically based on your order, our ability to accept returns is different from traditional retailers. This policy outlines how we handle returns and refunds fairly and transparently.
1. Damaged, Defective, or Incorrect Items
Your satisfaction with the quality of our products is important. If you receive an item that is:
- Damaged during shipping (e.g., broken bottle, cracked seal)
- Defective (e.g., issues with the product itself upon opening)
- Incorrect (e.g., wrong item shipped)
Please contact us within 30 days of receiving your order. To help us resolve the issue quickly, please email our support team at hi@lowestpricevitamins.com with the following information:
- Your Order Number
- A clear description of the problem (damage, defect, wrong item)
- Clear photographic evidence showing the issue (photos of the damaged packaging/product, the defect, or the incorrect item received compared to your order).
Once we receive your email and evidence, we will review the issue promptly. If the damage, defect, or error is verified (often in coordination with our supplier), we will gladly arrange for a replacement item to be sent to you at no additional cost, or issue a full refund for the affected item, including any shipping costs paid for that item.
2. Returns for Other Reasons (e.g., Changed Mind, Ordered Wrong Product)
Due to the nature of health supplements and skincare products, and to maintain our commitment to offering the lowest possible prices through efficient fulfillment:
- We generally cannot accept returns or exchanges if you ordered the wrong product, changed your mind, decided you no longer need the item, or based on personal preference regarding taste or feel (where applicable).
- We strongly encourage you to read product descriptions and ingredient lists carefully before placing your order.
- This policy helps us minimize waste and keep operational costs low, passing those savings directly onto you.
3. Lost Packages
If your tracking information shows your package was delivered, but you haven’t received it, please first:
- Check around your delivery location (porch, mailbox area, reception desk).
- Check with neighbors who may have accepted it for you.
- Contact your local post office or the delivering carrier, providing your tracking number.
If your package appears to be genuinely lost in transit (i.e., tracking hasn’t updated for an extended period beyond the estimated delivery date), please contact us at hi@lowestpricevitamins.com within 30 days of the last estimated delivery date. Please include your order number. We will initiate an investigation with the shipping carrier and our fulfillment partner. Based on the outcome of the investigation, we will work towards a resolution, which may include reshipment or a refund at our supplier’s discretion and confirmation of the loss.
4. Refund Process
If a refund is approved (typically for damaged, defective, incorrect, or confirmed lost items), it will be processed back to your original method of payment. Please allow approximately 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Contact Us
For any issues related to damaged, defective, incorrect, or lost orders that fall within this policy, please contact us directly via email:
hi@lowestpricevitamins.com
We aim to respond to all inquiries promptly during business hours (Monday-Friday, [Your Business Hours, e.g., 9 AM – 5 PM CT]).
Policy Updates
LowestPriceVitamins.com reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.